Shipping, Returns, & Cancellations

Business hours are Monday-Friday excluding Holidays and Weekends.  We ship via Fed Ex, UPS, or DHL. Most packages come within a week or less of ordering, depending on your country and location in the US.

Dance poles always ship directly from brand the manufacture closest to you, which saves you both time and money.

Processing and shipping times drastically differ depending on the brand of dance pole you buy.

Please read the Shipping Tab in the product listing of the dance pole you want to buy.   The latest updates for processing and shipping times for that item will be in the Shipping Tab for that item.

Shipping charges will not be refunded if the package gets returned to us due to any incorrect information provided by the customer or if you refuse the package upon delivery.  The shipping courier does charge our account extra fees (fees vary depending on region) when a package is returned due to an address error.  If this error is due to incorrect address information provided to use during checkout, then those fees are the responsibility of the customer.

NOTE: We do not ship to PO Box or APO address. These are not valid for the free shipping promotions and are tremendously more expensive than our normal ground shipping services.

LOST PACKAGE CLAIMS PROCESS:  Any package that is lost in the mail must be reported in less than 30 days from the date tracking information was received.   If lost packages are not reported prior to 30 days we are no longer responsible for the lost item.  Shipping couriers have deadlines to file lost package or damage insurance claims and if this is not reported in a timley way, we will not be able to cover the items loss for you and therefor cannot ensure a replacement items to be shipped or a refund.   Replacements are shipped after the shipping courier finished their claims process and verified that the lost item could not be recovered and delivered.   If a lost package claim is opened on an item that was shown deliver, we do not offer refunds.   We will send a replacement item after the courier finished their shipping claim and attempted to recover the lost item.   For Damaged Package Claims, please see Returns, Exchanges, and Refunds section below on this page.

Instant Order Confirmation:

As soon as you place an order you will get a confirmation email from us that your order is processing.  If you don’t get the email, 99.9% of the time it landed in your spam folder, please remember to check there.  When your item ships you will get another “completed order” email containing your tracking information along with any information regarding pole dancing lessons included in your purchase.  You may also log in to your account to retrieve this information at any time as well.

AK, HI, and Canada Shipping

Shipping to Alaska, Hawaii, and Canada in most cases and are not valid with any free shipping promotions (except Lupit Crash Mats).  Please see the item details shipping tab for additional shipping options for these 3 locations.

International Orders:

We only ship items to the USA, Canada, & Puerto Rico at this time.   Not all items can be shipped Internationally, please read the Shipping Tab for the item you want to buy for Interantional order information.  If you do not see shipping details for your country, we do not ship there.

Some brands and products have shipping restrictions and will not allow us to ship to certain countries.

All smaller items ship separately from dance poles.  Items are shipped within 48 hours during regular business hours of Monday – Friday. Average shipping times vary between 2-5 business days depending on your location in the US.

All packages are shipped USPS first class or USPS priority depending on the size of your order.

In most cases, orders cannot be canceled if 24 hours have passed from the time the order was placed unless it was a pre-order.  Pre-orders can be canceled at any time before shipment.

If you wish to cancel your order, you may do so for a full refund less bank and credit card processing fees, if the item has not begun processing.  We begin processing orders for shipment within 24 hours during normal business hours Monday through Friday 8 am – 5 pm CST excluding weekends and holidays.

Once the item has begun processing we cannot cancel the order for many reasons.   For some items, shipping labels are generated within hours and shipped in less than 24 hours after your order is placed.  For other items, the supplier (Lupit or Lil Mynx for example) has been paid to create your custom order.  Lil Mynx begins cutting the dance pole and Lupit starts custom-making your dance pole for packaging.   Suppliers don’t always carry stock and when they start processing your order, they begin a lot of laborious work to get your items ready.

Additionally, if the shipping label has been printed, we cannot always stop the shipping courier from picking it up at the warehouse.  Shipping labels print many hours or even days before tracking numbers are emailed out to the customer, depending on the item you bought.

Order cancellations cost our company and suppliers a lot of wasted time, energy and labor costs. In short, we can’t always stop that process because you changed your mind.

We kindly ask that you be sure you want the items you order because in most cases, it’s just not possible to cancel.

Most items can be returned for a refund if they are not opened and are in new unused condition, please see our refund policy tab on this page for further details.

If the order can be cancelled, bank and credit card processing fees are not refunded. These bank fees vary between 4% and 7%, depending on what your bank charges us, and they are not refunded because we do not get that money back from your bank after the order is placed for any reason. An additional $3 processing fee is also deducted from your refund. 

To Cancel an order, reach out to our support team and ask for the order to be canceled. We will do everything within our power to stop the shipment.

WARRANTY

All our poles come with a warranty to ensure the quality of good products and vary depending on which dance pole you bought, please see our warranty page for details.

What if my delivery contains damaged goods or parts?

If your product was damaged during delivery, don’t worry, it’s covered by insurance!

All missing or items damaged during shipping must be reported within 3 days after the product is delivered for free replacements.   After 15 days we are no longer responsible for damaged items in shipping transit.   The reason this policy exists is because shipping carriers limit our time frame when filing insurance claims for damaging our shipments.   If you report lost, stolen, or damaged items after 3 days, we will not have enough time to file the necessary paperwork with the shipping carrier and therefore cannot recover our expenses from the shipping carrier.

Please report any shipping damages by contacting the brand of your item as follows:

Lupit: Report shipping damage by email to support@lupitpole.com.

X-Pole: Report shipping damage call X Pole direct 1-888-976-5387

Lil Mynx: Report shipping damage by phone by calling 877-700-7467.

For all Pro Quality Poles and in cases where you bought an item from us and you cannot get the brand listed above to help you, Contact our support team, and we will get you a new item asap, we won’t leave you hangin 🙂

How can I exchange or refund a product?

=> Exchange and Refund Policies Vary By Brand <=

Please see our dance pole warranty and returns page for specific details regarding warranty service and return policies for each brand of dance pole.

Refunds for the digitally delivered pole dancing lessons must be done within 60 days of the original purchase date for a full refund, less bank and credit card processing fees.  These bank fees vary between 4% to 7% (depends on what your bank charges us) are not refunded because we do not get that money back from your bank after the order is placed for any reason.   An additional $3 processing fee is also deducted from your refund. 

There is a link at the bottom of your purchase receipt to contact support to initial any refund requests.