Shipping is DISCREET and there is no indication on the box as to what is inside. The X Pole Brand does put X Pole on the outside of the box.
Your privacy is honored when you order through The Pole Fitness Dancing Shop.
Please click on the accordian tab below to select your topic and read further details.
Dance Pole Shipping Details
Business hours are Monday-Friday excluding Holidays and Weekends. We ship via Fed Ex, UPS, or DHL. Most packages come within a week or less of ordering, depending on your country and location in the US.
Dance poles always ship directly from brand the manufacture closest to you, which saves you both time and money.
In general, most dance poles process within 2 business days. Shipping times vary between 2-8 business days depending on your location.
- PFD dance pole ships from California via UPS Ground arriving in 2-8 business days.
- X Pole dance poles ship from California via Fed Ex arriving in 2-5 business days.
- Lupit dance poles are shipped directly from Lupit warehouse in Solvenia. Processing time to package items for shipment is 5-10 working days. Once packaged, shipping time can take up to 2-4 business days via DHL to arrive depending on your location.
Please see the shipping tab for the product you are order for more details regarding the item shipping and processing times. They can vary from product to product, for example, Lupit dance poles ship a lot faster than Lupit crash mats.
Shipping charges will not be refunded if the package gets returned to us due to any incorrect information provided by the customer or if you refuse the package upon delivery.
NOTE: We do not ship to PO Box or APO address. These are not valid for the free shipping promotions and are tremendously more expensive than our normal ground shipping services.
Instant Order Confirmation:
As soon as you place an order you will get a confirmation email from us that your order is processing. If you don’t get the email, 99.9% of the time it landed in your spam folder, please remember to check there. When your item ships you will get another “completed order” email containing your tracking information along with any information regarding pole dancing lessons included in your purchase. You may also log in to your account to retrieve this information at any time as well.
AK, HI, PR Shipping
Shipping to Alaska, Hawaii and Puerto Rico must ship by air in most cases and are not valid with any free shipping promotions. Please see the item details shipping tab for addition shipping options for these 3 locations.
If you need shipping outside the USA, then you are considered International.
Canada: Heavy items like dance poles ship via UPS Ground and shipping times widley vary depending on location and take 7-10 business days on average.
Smaller items are shipped First Class USPS and take 10-15 business days to arrive.
Australia: orders are accepted for most items in the store for Aussie’s. Please check the shipping tab for the item you are ordering for details. As a general guide;
- orders are picked/packed/booked the following business day (in normal circumstances – excluding back orders etc). 24-48hours.
- Freight times are 7-10 days across Aus, excluding regional areas which can take up to 2 weeks & may incur additional shipping charges. This is unusual though & we would advise you at time of freight booking, if there were to be extended delays or greater shipping costs.
For ALL other International customers, we don’t ship to all locations. The cart will calculate shipping to your area and if it does not, we don’t ship to your area at this time. Please read the shipping tabs in the product description for individual shipping details for that item. Some brands and products have shipping restrictions and will not allow us to ship to certain countries.
Shipping Taxes and Duties
If you are having your order shipped outside of the United States or Canada, you will be responsible for any and all duty charges and tax charges when your order is delivered. Some products will require taxes and duties, others will not, it depends on the item you order.
Clothing, Grip Aids, Wearable Gear Shipping Details
All smaller items ship separately from dance poles. Items are shipped within 48 hours during regular business hours of Monday – Friday directly from our office in Florida. Average shipping times vary between 2-5 business days depending on your location in the US.
We do ship clothing internationally and the cart will calculate shipping costs for your area. All packages are shipped USPS first class or USPS priority depending on the size of your order.
RETURNS, EXCHANGES, AND REFUNDS
Please click on the accordian tab below to expand topic details.
Dance Pole Warranty & Returns Details
All our poles come with a warranty to ensure the quality of good products and vary depending on which dance pole you bought, please see our warranty page for details.
What if my Delivery Contains Damaged Goods or Parts?
If your product was damaged during delivery, don’t worry, it’s covered by insurance!
All missing or items damaged during shipping must be reported within 15 days after product is delivered for free replacements. After 15 days we are no longer responsible for lost, stolen, or damaged items in shipping transit. The reason this policy exists is because shipping carriers limit our time frame when filing insurance claims for damaging our shipments. If you report a lost, stolen, or damaged items after 15 days, we cannot recover our expenses from the shipping carrier. The only exception to the 15 day policy is the Lupit brand, Lupit requires the reporting of damaged goods within 3 days of delivery to qualify for a replacement.
Please repost any shipping damages by contacting our support team and we will get you a new item asap. All returns need to be authorized through our customer service department prior to return.
How can I exchange or refund a Product?
=> Exchange and Refund Policies Vary By Brand <=
Please see our dance pole warranty and returns page for specific details regarding warranty service and return policies for each brand of dance pole.
Digital Goods Refund Details
Refunds for the digitally delivered pole dancing lessons must be done within 60 days of the original purchase date for a full refund.
There is a link at the bottom of your purchase receipt to contact support to initial any refund requests.
Clothing & Wearable Gear
We can only accept unworn clothing grip gear for refund or exchange within 15 days. It must be in it’s original packaging with original tags. No clothing or grip gear item that is damaged, soiled or worn will be accepted for refund or exchange.
If you are exchanging, add a note to your returned items with the correct sizing and item info in which you wish to do the exchange.
Refunded items are subject to a 20% restocking fee and shipping is non-refundable.
Tracking numbers are required for returned items as lost packages with no tracking number will not be refunded. PoleFitnessDancing.com is not responsible for uninsured items that are lost, stolen, or damaged.
Please contact support when returning an item for a return address and RA number.
Grip Aids Return Details
Returns are not accepted for these items for sanitary and security reasons.
Please open a support ticket for more information or any questions you might have.