Shipping & Returns

SHIPPING:

Shipping is DISCREET and there is no indication on the box as to what is inside. The X Pole Brand does put X Pole on the outside of the box.

Your privacy is honored when you order through The Pole Fitness Dancing Shop.

It is very important to read the Shipping tab located in each product listing.  Shipping and processing times vary depending on the items you purchase.   We only stock smaller items in our office and ship other bigger items directly from the brands manufacturing facility.   For this reason, packages may arrive in separate shipments.  It’s important to log into your account or use your completed order receipt to locate all your tracking numbers to precisely determine shipping times.

DANCE POLES:

Shipping Times:

Dance poles always ship directly from the manufacture instead of first routing it through our office, which saves you both time and money.  In general, most dance poles process within 2 business days and shipping times vary between 2-8 business days. Lupit Brands are an exception to that rule because they are located in Europe and most (not all) of their products are routed and shipped from the EU.  Processing times for Lupit take about 72 hours (excluding weekends & Holidays).

Business days are Monday-Friday excluding Holidays and Weekends.  We ship via Fed Ex or UPS ground, so most packages come within a week of ordering, depending on your country.  Please see the shipping tab for the product you are order for more details regarding the item shipping and processing times.

NOTE: We do not ship to PO Box or APO address. These are not valid for the free shipping promotions and are tremendously more expensive than our normal ground shipping services.

 

Instant Order Confirmation:

As soon as you place an order you will get a confirmation email from us that your order is processing.  If you don’t get the email, 99.9% of the time it landed in your spam folder, please remember to check there.  When your item ships you will get another “completed order” email containing your tracking information along with any information regarding pole dancing lessons included in your purchase.  You may also log in to your account to retrieve this information at any time as well.

 

AK, HI, PR Shipping

Shipping to Alaska, Hawaii and Puerto Rico must ship by air in most cases and are not valid with any free shipping promotions.  Please see the item details shipping tab for addition shipping options for these 3 locations.

WARRANTY

All our poles come with a warranty, please see our warranty page for details.

 

International Orders:

If you need shipping outside the USA or Canada, then you are considered International.

Australia: orders are accepted for most items in the store for Aussie’s.  Please check the shipping tab for the item you are ordering for details.  As a general guide;

  • orders are picked/packed/booked the following business day (in normal circumstances – excluding back orders etc). 24-48hours.
  • Freight times are 7-10 days across Aus, excluding regional areas like the Pilbara which can take up to 2 weeks & may incur additional shipping charges. This is unusual though & we would advise you at time of freight booking, if there were to be extended delays or greater shipping costs.

 

Asia:  orders are accepted for most items in the store for Aussie’s.  Please check the shipping tab for the item you are ordering for details.  As a general guide;

  • orders are picked/packed/booked the following business day (in normal circumstances – excluding back orders etc). 24-48hours.
  • Shipping charges vary from product to product, some are free and others have a fee because some ship from an Asia warehouse while others ship from the US.  Please see the product shipping tab for details.
  • Shipping times depend on the country and ship by Fedex/TNT/Aramex/USPS (customer cannot choose) and takes about one week to arrive customers’ address depending on courier.

 

For ALL other International customers, we do ship to most places in the world.  The cart will calculate shipping to your area and if it does not, we don’t ship to your area at this time.  Please read the shipping tabs in the product description for individual shipping details for that item.  Some brands and products have shipping restrictions and will not allow us to ship to certain countries.

TAXES & DUTIES: If you are having your order shipped outside of the United States or Canada, you will be responsible for any and all
duty charges and tax charges when your order is delivered.  Some products will require taxes and duties, others will not, it depends on the item you order.

Digitally Delivered Goods:

Refunds for the digitally delivered pole dancing lessons must be done within 60 days of the original purchase date for a full refund.

 

CLOTHING / WEARABLE GRIP GEAR SHIPPING AND RETURNS:

These items are shipped within 48 hours during regular business hours of Monday – Friday directly from our office in Florida.  Average shipping times vary between 2-5 business days depending on your location in the US. We do ship clothing internationally  and the cart will calculate shipping costs for your area.  All packages are shipped USPS first class or USPS priority depending on the size of your order.

We can only accept unworn clothing grip gear for refund or exchange within 30 days.  It must be in it’s original packaging with original tags.  No clothing or grip gear item that is damaged, soiled or worn will be accepted for refund or exchange.

Items are subject to a 10% restocking fee and shipping is non-refundable.

Tracking numbers are required for returned items as lost packages with no tracking number will not be refunded.  PoleFitnessDancing.com is not responsible for uninsured items that are lost, stolen, or damaged.  Please contact support when returning an item for a return address and RA number.

 

RETURNS:

WARRANTY

All our poles come with a warranty to ensure the quality of good products, please see our warranty page for details.

What if my Delivery Contains Damaged Goods or Parts?

If your product was damaged during delivery, don’t worry, it’s covered by insurance!  Just contact our support team and we will get you a new item.  All returns need to be authorized through our customer service department prior to return.

How can I exchange or refund a Product?

If you are not completely satisfied with your purchase, our customer service department can arrange a return within 30 days of the receipt of your product for and exchange or refund (with the exception of X Pole Brand items.   X Pole Brand items have an “all sales are final” policy from X Pole directly that we are bound to adhere to as a dealer). The product must be returned in new condition in the original boxes with all the paperwork for refunds, credit, or exchange. Shipping charges are not refundable.  You must contact us to arrange the exchange or refund before returning your item to acquire the correct return shipping address.  Customer is responsible for all return shipping fees.

Returns could be subject to a 10% restocking fee depending on the product.  If you purchased items in a pole kit and ALL items are not returned, original retail cost for the item plus it’s original shipping is deducted from any refund.

Shipping charges will not be refunded if the package gets returned to us due to any incorrect information provided by the customer or if you refuse the package upon delivery.

Return tracking numbers must be provided as we are not responsible for lost products being returned.

More Questions?

Please open a support ticket for more information or any questions you might have.

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